FREQUENTLY ASKED QUESTIONS
Artisan coffee is coffee roasted by a roaster who trusts his senses to manage his roasting process. Instead of using an automated machine, the roaster adjusts the balance of heat, timing and airflow to release the full potential of the beans. Since beans from different regions require different attention to roasting, artisan roaster spend considerable amount of time finding the best flavor profiles of roasted beans.
According to the Specialty Coffee Association of America (SCAA), coffee which scores 80 points or above on a 100-point scale is graded “specialty.” Specialty coffees are grown in special and ideal climates, and are distinctive because of their full cup taste and little to no defects. The unique flavors and tastes are a result of the special characteristics and composition of the soils in which they are produced.
Auresso offers multiple options for freshly roasted coffee. We have our House Blends roasted by our friends at Ghostbird Coffee Company, KL and various Guest Roaster and Seasonal Blend options from roasters all over the world.
Our coffees are roasted on order. Upon receiving your order, coffees should be within 10 days post roast on average if not earlier.
The date the coffee is roasted.
All coffees sold at Auresso is 100% Arabica unless otherwise indicated in the product description page.
Brewing using an espresso machine is just one of the ways to brew a cup of coffee. There are other brewing methods such as Aeropress, V60 drip, French Press and more.
Not at the moment. Available options would be either our House Blends or the Seasonal Blends.
We aim to provide and support you not only with freshly roasted coffee beans, but also with the other popular beverages which forms our core range of products. These are our Organic teas, premium drinking chocolate powder, uji matcha, chai latte and cascara.
Our Shipping rates are fetched live from Gdex for domestic shipments and from Aramex for international shipments.
Yes, we’re based in UOA Business Park, Glenmarie Selangor, Malaysia. However not all products are stocked especially our range of coffees, so its best if you make prior appointment before visiting us. Do call Ramesh at +6016-2081259
Ideally, you would want to buy enough coffee to last you about a week or two. Please let us know if you would like you coffee to be supplied at a regular intervals (every 2 weeks) and we will be happy to accommodate such arrangement.
All of our coffee beans are packaged in a resealable bag so you can keep it airtight. Keep the bag in your pantry or in a cool dark place.
We prefer not. When coffee cools, its chemistry changes. Reheating the coffee will further break down the few aromatics left. The coffee will not taste as good. Our suggestion is to brew a fresh cup every time, we sell superior quality coffee so its worth the effort.
You must click the “Checkout” button to check out. The button can be found at the top right of your Shopping Cart order page. This will take you to our secure checkout server.
First, choose which item you would like to buy. Some items have more than one option available, such as coffees which are available either plunger grind, espresso grind or whole bean. Make sure the correct option is selected. Click “Add to Cart” at the bottom of the product’s description, after which you may then “Checkout” or continue shopping. If you want buy more than one, then type desired quantity into the Quantity box, and then click the “Update Quantity” button during the “Checkout” stage.
First, open your Shopping Cart by clicking any of the “View Shopping Cart” buttons on the right side of the page. Then, simply click “Empty Cart” button or type desired quantity into the Quantity box and click the “Update Quantity” button.
Simply enter the desired quantity into the Quantity box before clicking “Update Quantity” during the “Checkout” stage.
You could either empty your shopping cart and enter the new quantity or simply enter the new quantity and click “Update Quantity” button.
Yes, we now support International deliveries.
For coffee order, kindly refer to the timeline as indicated in the Product Page. For other product orders, it will be shipped out around 4 to 5 working days provided there is available stock on hand, Otherwise, we will contact you separately via email provided.
We ship our products via Gdex courier for domestic (Within Malaysia) which typically takes 1 to 3 working days for delivery. For international orders, we will use Aramex courier which will take between 4 to 10 working days depending on the service level you choose during Order Checkout.
Yes, you have the option to transfer online using the FPX service.
You will receive a confirmation email after you have made your payment. However, if there is an error or you have not received the confirmation email, you may call the customer service of your credit card or the issuing bank to see if the payment went through. Optionally, you may also get in touch with the Payment gateway service provider that you have selected during Payment.
Yes, the tracking code for the courier of your purchase will be emailed to you and updated on your “My Account” page.
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